"Waiting times"

About: Orsett Hospital

Although minor injuries unit is listed as opening at 10am, I wished I had known that you could arrive earlier than that and put your name on the waiting list before the reception opens. I took my 6 year old son today. We arrived promptly at 10am only to find a full waiting room and list of some 25 names in front of ours. We ended up waiting 2 hours to be seen. If I had known, I could have taken him much earlier and got on the waiting list sooner. Otherwise, staff were very friendly and the nurse we finally saw was very nice.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Orsett Hospital

Thank you for your comments. Please note the Minor Injuries Unit is a service managed by North East London Foundation Trust (NELFT). We have therefore forwarded your comments to NELFT to share with their staff as appropriate. If you wish to discuss your comments further, please contact nelftcomplaints@nelft.nhs.uk.

  • {{helpful}} of {{total()}} people think this response is helpful