"Wonderful care for gall bladder removal"

About: Heartlands Hospital / General surgery

(as the patient),

I want to praise the wonderful care I received this week at Heartlands Hospital's Day Surgery unit, where my gall bladder was removed.

Every member of staff was caring, introduced themselves, looked after me well, and kept me informed. The surgeon Mr Super did a fantastic job and the pain control afterward was excellent.

I am writing this the day after and I have only the mildest of discomfort. Thank you to all of the team.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear SuziQ

Thank you very much for taking the time to post your comments following your recent experience at the Day Surgery Unit at Heartlands Hospital.

I sincerely hope you are continuing to recover well from your procedure and I will ensure that your positive feedback will be communicated to all of the Day Surgery Staff and to Mr Super who all work very hard to ensure a positive patient experience.

I hope that is acceptable and once again thank you very much!

Kind Regards

Marie Helebert

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