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Shocking treatment

Story from nhs.uk

"Shocking treatment"

About: Solihull Hospital

Left on a chair for 3 hours with no contact and ignored.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 9 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 05/03/2015 at 10:56
Published on Care Opinion at 12:24

Dear John

Thank you for posting your feedback. I am very sorry to learn that you were unhappy with your experience, left on a chair for 3 hours with no contact, and feeling ignored.

This is not the way we wish our patients to feel and I would very much like to look into events on your behalf.

Can I please ask you to contact me either by email: marie.helebert@heartofengland.nhs.uk or by telephone on 0121 424 0808 so that I may obtain some more information from you?

I look forward to hearing from you at your convenience.

Yours Sincerely

Marie Helebert

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