"No information"

I had an Orthopaedic Outpatients appointment on 26 February following which the consultant filled out a form for a physiotherapy referral. This form was taken by one of the nurses who was on duty in outpatients. I was taken to the Outpatients reception area and left to wait for the Patient Transport service to take me home. I was not given any information regarding the physiotherapy referral. I decided to wait several days before chasing up the physiotherapy referral as I am aware that outpatient appointments come second class from a return address in Bristol. Since nothing arrived in today's post I rang the outpatients appointment service. They do not deal with physiotherapy appointments so I was transferred to the physiotherapy service who informed me that I have been placed on a waiting list for a home visit. I am extremely unhappy that I was not given this information prior to returning home from my outpatients appointment.