"Aberdeen Royal My accident and emergency experience"

About: Aberdeen Royal Infirmary / Emergency Medicine

(as the patient),

Attended ARI A & E after a fall as I had injured by back and ribs, Was not given an x-ray to rule out a fracture, was given no pain relief and despite being unable to walk I was decanted out into the street and told to visit my GP on Monday (this was on Friday evening).

Overall this was a horrendous experience. The staff were incompetent, uncaring and unprofessional to the point of being rude i feel.

ARI should be investigated by all relevant governing bodies as there are serious problems there which could adversely affect patient safety.

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear patient

I am very sorry that the care you received fell below that which you would expect. There is no excuse for rudeness or an uncaring attitude.

NHS Grampian aims to be a caring, listening and improving organisation and this begins with listening to patients.

Having recently been reviewed by Healthcare Improvement Scotland, NHS Grampian is aware of the areas in which we need to improve and we have an improvement plan in place to address these areas.

If you would like to share your story in more detail we can look into the particular circumstances of your experience. You can do this by contacting me directly by telephone on 01224 558449 or by email at loldroyd@nhs.net

In the meantime I will ensure your concern is brought to the attention of the staff and department concerned.

I hope you have no serious injuries from your fall and I would like to assure you that sharing your story will in no way impact on the care that you receive. You can contact me and still remain anonymous if you so wish.

Kind regards

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