"X Ray dept"

About: Newham General Hospital

Was sent to the X-Ray dept from my GP and arrived at 10am today to be told I would have a half hours wait. Sat there until I was called upon 55 minutes later and herded along with others to the XRay area. Young girl called my name and offered me a gown and told me to strip my top half off,, I said that I had no metal upon my persons but she still insisted I did as she asked. Anyway I reluctantly did and was in such a state as how to do up this so called Modesty gown which isn't as it doesn't tie up where you want it to! I put my coat over it as I would have all my back showing off. Wasn't too long before she came and got me and did the X-Ray and said to contact my GP in two weeks for results. All in all not too bad apart from the gowns issued.. surely by now in this day and age they could come up with a better ,more practical and also a gown that can be done up so we don't show all our bits off to the others awaiting their turn. And surely if a lady hasn't any metal bits upon her clothing she should be allowed to go clothed and not undress. The staff could be a bit more people friendly as well.

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Responses

Response from Newham General Hospital

Thank you for taking to time to provide feedback on your visit to the x-ray service at Newham. Your comments will be shared with the team to make improvements to the service where possible. Our gowns are provided to us via an external supplier. Many of the gowns are different depending on the access needed and the procedure being done on each patient. Some tie at the front and some at the back. It may have been felt that in this instance a back tie gown was needed to undertake your x-ray. However, this does not mean that your modesty and dignity should have been sacrificed because of this. Please accept our apologies for this. If there is anything you would like to raise with use further please contact us using our Patient Advice and Liaison Service (PALS) on 020 3594 2040 or by email: pals@bartshealth.nhs.uk Kind regards Barts Health NHS Trust

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