"A&E visit"

About: Horton General Hospital

Went on a sunday afternoon after suffering a suspected TIA (which was very scary) nurse did quick assessment to make sure it wasnt a stroke, however took at least 2 hours to get seen after that. Was there for a total of 4 hours (if not slightly more). Experience was good, and was reassured. However, after care has been ridiculous. Its now been over two weeks since i was told i was being 'referred to a TIA clinic' and nothing so today I tried ringing. 4 calls later I managed to get through, then put through to the JR, who had no record of my referral. So after a scary ordeal, two weeks of me agonising over this, I havent even been referred to the department I need to see. I now cant get through to the Horton on the phone, it just rings out and I give up after 10 minutes. I know that I am young and probably considered 'low risk' but this is ridiculous.

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Responses

Response from Horton General Hospital

Thank you for your comments regarding your care at the Horton General Hospital. I am very sorry that your aftercare has not been at the standard that we would expect. Please do not hesitate to contact the Patient Advise and Liaison Service on 01865 221473 or email Palsjr@ouh.nhs.uk for assistance regarding your referral. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01235 224001 or email Sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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