"Contacting Fracture Dept"

About: King's Mill Hospital

Trying to contact the Fracture Clinic (clinic 1) is a nightmare. The line just rings and rings, there is nothing to let you know that you are in a queue - so if you're trying to ring from a mobile you loose your place anyway as your provder will cut you off after so long. If you get through to the main swithboard, it's the same story - you're put through to the clinic without being told you're in a queue. Should you be daft enough to ask for a direct number to the clinic you are told there are no direct numbers!

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Response from King's Mill Hospital

Thank you for your feedback, we are very sorry that you have experienced these difficulties and would like to reassure you that the appropriate management team are working hard to improve this. If you require any assistance and are not able to contact the relevant department please call our Patient Experience Team on 01623 672222 and they will provide you with help and advice.

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