"Contacting Fracture Dept"

Trying to contact the Fracture Clinic (clinic 1) is a nightmare. The line just rings and rings, there is nothing to let you know that you are in a queue - so if you're trying to ring from a mobile you loose your place anyway as your provder will cut you off after so long. If you get through to the main swithboard, it's the same story - you're put through to the clinic without being told you're in a queue. Should you be daft enough to ask for a direct number to the clinic you are told there are no direct numbers!