"Can get through on the phone (Desperate!)"

About: Homerton University Hospital

My son was taken to A & E and admitted with a condition as yet unknown! We live 250 miles away in Lancashire. I have been trying to get through to the ward to enquire about his condition but cant. I have been calling for hrs without getting through. The reception is abrupt and put me through to a line that just goes on ringing without anyone being there. I then finally found the ward but the nurse said she was busy. I asked for the direct number to the ward again so I wouldn't have to start all over again but she said she didn't know it and hung up. I still don't know how my Son is, but will keep trying!

Story from NHS Choices

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Response from Homerton University Hospital

We are very sorry to hear about your poor experience at such a worrying time for you. We are so sorry that you have been able to get the information you need about your son’s care. Thank you for taking the time to tell us. We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, text 07584445400, or email: PALS.Service@homerton.nhs.uk. They will be able to help you and can investigate further and give you an opportunity to discuss your concerns.

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