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Terrible from start to finish

Story from nhs.uk

"Terrible from start to finish"

About: Arrowe Park Hospital

A disgrace terrible reception staff who just don't want to help. No interest shown just said not my job when asked a simple question this is my first ever complaint I never make them but this was simple the worst service I've ever had

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Responses

Response from Arrowe Park Hospital 9 years ago
Arrowe Park Hospital

Submitted on 13/04/2015 at 13:10
Published on nhs.uk on 15/04/2015 at 01:01

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the Maxillofacial department. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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