"Good experience"

About: Forth Valley Royal Hospital / General surgery

(as the patient),

Excellent care following surgery. Always treated as an individual and shown respect. Privacy never an issue, staff knocked and waited for permission to enter every time. Attention given to personal choice. All staff very caring, professional and knowledgeable. Each member of domestic, nursing, auxiliary, house keeping and medical staff are all strong links in this excellent team. Care could not be improved and I thank everyone involved in my stay.

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Responses

Response from Pauline Marland, Person Centred Patient Experience Coordinator, Department of Nursing, NHS Forth Valley

Dear Retroknit

Many thanks for sharing your experience with us on Patient Opinion. We have been changing how we use Patient Opinion and this has meant that it’s taken us longer than we’d like to respond: I am sorry about that.

I would like to thank you for taking the time to share your experience with us, and am so pleased that you received excellent care.

I hope you are keeping well since your surgery and are recovering well.

Kindest regards

Pauline Marland

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