"Patient opinions of the new mobile phone procedure"

About: Forensic mental health / Low secure services

(as a staff member posting for a patient/service user),

We have been piloting a new procedure on the use of mobile phones at The Wells Road Centre for 3 months to evaluate it's success.

In secure hospitals we have to manage patient access to technology which can use the internet and other issues which can arise. Patients have been able to use mobile phones either on community leave or under time limited supervision in the hospital.

We have decided to give the patients the option of receiving a basic mobile phone which they can use within the hospital throughout the day.

We have asked patients from each ward for their opinions on this new procedure to help us review it's success. The questions and responses for Thurland ward are as follows:

Question 1 How has the option of having a mobile phone benefited you?

1. It benefits me because I can have my phone from 9am in the morning till 7. 30 at night so I can speak to my family and mother throughout the day.

2. I don’t have to wait to use the phone I can use it when I like in the day.

3. Yes I Have more choice on the time and when I can use my phone.

4. I can talk to my family, girlfriend and kids more often.

5. I can have call unsupervised on the ward

Question 2 do you have any suggestions on how we could improve our policy on mobile phones?

1. I believe that the policy is good

2. I would like 24 hour access

3. none

4. To be able to have the phone for longer and over night

5. Have them all the time

Question 3 Any other comments

1. none

2. no everything about the policy and phones are good thanks

3. I appreciate the policy.

4. I think it’s good.

5. Having the phone helps a lot.

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Responses

Response from Gregg Murray, Deputy Modern Matron, The Wells Road Centre, Nottinghamshire Healthcare NHS Trust We are preparing to make a change

Thank you for putting your views forward. We will use them to review our procedure and will let you know of any changes we make once this has been discussed.

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Response from Gregg Murray, Deputy Modern Matron, The Wells Road Centre, Nottinghamshire Healthcare NHS Trust We have made a change

We have come to the end of our three month pilot to see how the mobile phone procedure has been working. There have been very few issues of concern regarding use of the phones. I am pleased to see that access to mobile phones has improved your ability to speak with friends and family and to organise aspects of daily life.

As a result of your comments we have agreed to increase access to ten O'clock in the evening as many of you felt that eight O'clock was too limited. We have also agreed that the coffee bar and central courtyard will be designated areas for basic hospital mobile phone use during Central Area access times. Our Procedure has now been altered to reflect these changes.

The use of personal 'smart' phones will continue to be available but will require staff supervision to maintain the security needs of the hospital.

Thank you for your involvement in reviewing this important procedure.

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