"My 65th birthday surprise?..certainly a memorable..."

About: Blackpool Victoria Hospital

Over in Blackpool from our home in France - a 65th birthday treat paid for by my daughter. During the early hours on of our first night mild discomfort in my lower abdomen became unbearable. My anxious but calm lovely wife, Brenda, called an ambulance and I was swifly taken to A&E....I remember there was a bumpy road on the short trip from our Hotel. Into A&E. I was now writhing....Immediately I was attended to by the Staff Nurse and my bloated bladder was swiftly emptied (I think the bow wave sent a trolley flying down the ward!). The relief! The cathater was nothing more than tickle. Over the following hours and the night I was so well attended to by everyone. Thoroughly professional throughout...cheerful, friendly, helpfull and infomative. My wife and I are so greatfull for your truly outstanding service...Paramedics, A&E, Ward 10, Ward 16 and any stops inbetween as well our particular thanks to the Conslulting Urolgist and his team who arranged for all the necessary documentation to help speed me into the Limoges Teaching Hospital back here in France where I was admitted earlier this week. All's well...a couple more tests to come. A truly outstanding team of dedicated, professional real people who really care. Thank You. Stuart Bailey. Limousin France

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Responses

Response from Eleanor Walsh, Lead in Patient Experience & Engagement , Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Eleanor Walsh

Stuart,

Thank you for your wonderful comments about the care and treatment you received whilst at Blackpool Victoria Hospital recently. All of our staff strive to do the very best they can to make all treatment run smoothly and quickly for the patients they treat.

I’m so pleased to hear that all of the staff you came into contact with were so cheerful, friendly, informative and helpful and ensured that all your documentation was made available to Limoges Teaching Hospital. I will ensure that your kind words are shared with the teams involved in your care, and I’m sure that they will be delighted to hear what a positive experience overall you had. I hope the treatment back in France goes well.

All the very best for the future

Eleanor Walsh

Lead in Patient Experience and Engagement

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