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my visit to a and e in jan 2015

Story from nhs.uk

"my visit to a and e in jan 2015"

About: Wansbeck Hospital

On 8 the January I fell heavily onto the pavement in morpeth. Where I live,around 12.45am.my husband drove me to hospital. I saw the consultant in about an hour having been to X-ray. I was by then vomiting and had also to rush to the toilet. He sent for a nurse to help me and my husband. By then, I was unable to help myself. The doctor came to the toilet himself to check on me.he was very caring and checked my knee and elbow which I had grazed. My eye was closed and blackening by then.very encouraging,as we left he rushed after us to make sure we knew how to get out of the department. All so nice and caring. My husband is 82and I am 77and were thankful to be treated and helped in this manner.sorry to be so late telling this review.

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Responses

Response from Wansbeck Hospital 9 years ago
Wansbeck Hospital

Submitted on 01/03/2015 at 15:54
Published on nhs.uk on 02/03/2015 at 00:00

Dear Mrs Smith, So sorry to hear about your fall - it sounds like it was a very nasty one. I hope you are feeling a lot better now and that your confidence has returned after such a shock. Thank you so much for taking the time to give the emergency care team this lovely feedback. It has been a particularly busy winter period for the team so your kind words will provide a much welcome boost for their morale. It was reassuring to read about the kindness of our staff and how they demonstrated their compassion in the small steps they took to ensure you were as comfortable as you could be in the circumstances. Thanks for giving us the opportunity to show them just how much this was appreciated by you and your husband. Do take great care of yourself and let us know if there is anything you need. With all best wishes, Annie

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