"My daughters experience"
About: Royal Preston Hospital Royal Preston Hospital Preston PR2 9HT
My daughter was recently admitted to ward 4 after an major operation. Although she needed to use a bedpan regularly due to being bed-bound, her calls for attention and assistance were largely ignored and she was left distressed and in pain. This was despite other patients visitors telling the staff that the lady in the side room was calling for help. When I visited her on the second day during the afternoon, I was shocked to see a plate with the remains of her breakfast balanced on the wash hand basin, although she was lucky to get any breakfast at all. When she enquired in the morning when breakfast would be arriving, she was told it had already been and gone! I was glad to hear that things did improve although the initial experience was not a happy one for her!