"Wonderful staff but overall bad experience"

About: The James Cook University Hospital

I'm slow at leaving this review but after hearing similar stories felt I had to leave feedback. I attended the central delivery suite to be induced in May 2014. I'd already been admitted several times during my pregnancy due to complications and had only ever received wonderful care. Unfortunately this did not continue on the delivery suite. The midwives were abrupt and uncaring and were often late in coming to monitor me. After two and a bit days in labour I was fully dilated and had four different midwives telling me how to push. Previous to this I'd been examined and the midwife thought my baby was in the wrong position with the wrong part of her head presenting first and the monitor showing baby becoming distressed but they still encouraged me to keep going. When they finally realised nothing was working I was taken to theatre without any real explanation and after a failed attempt with forceps my baby was delivered via c section. I was later told by a doctor that I'd never have been able to have her naturally due to her position. I unfortunately then haemorrhaged in recovery and had to be rushed back into theatre. The care I received from the theatre team was wonderful and probably saved my life. However due to the panic in recovery my baby was handed to my mum and they were led away to wait for me in another room on the delivery suite without any of our belongings. My daughter was left for several hours wrapped in only a blanket with no clothes, no nappy and no food. No one checked on her or my mum the whole time I was in theatre. My mum had contacted other family to come and wait with her and when she went to the door of the delivery suite to let them in she was treated as though she was trying to kidnap my daughter and was left shaken by the way she was spoken to. When I was finally taken back to the room I was hooked up to several monitors and unable to get out of bed, no one told my mum she could have stayed all night and she left at 9pm when visiting ended. I was assigned a midwife who was supposed to be there all night to look after both me and my daughter. She left the room several times and at one point my daughter was left crying for a feed for over 20 minutes and I was unable to reach my buzzer to call for help. This was very distressing for me and left me very upset. For the next two days I had to stay in the room on the delivery suite where I feel my care was more important than my daughters and she wasn't a priority. Several times I was told someone would come and help me clean her up and no one ever did. When I was finally moved to ward 17 we were given a single room and I feel this allowed the midwives to pretty much forget about us. We waited 86 hours for my daughters newborn checks to be done - these should be done within 72 hours. I was then told we could go home if I felt well enough. I was very keen to go home but had to wait several hours for discharge papers and it was 11.30pm before we finally left.

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Responses

Response from The James Cook University Hospital

Good morning Thank you for your comments. Firstly I would like to apologise for the delay in responding to you, due to technical issues. I am sorry you have cause for concern regarding the treatment received when you were admitted to The James Cook University Hospital for the birth of your baby, and we will of course investigate this. I should be grateful if you would contact me at your earliest convenience on 01642 854500, to discuss your concerns further and the options available to take them forward. Yours sincerely Miss Barbara Bellamy Patient Relations Secretary