"Rude staff"

About: Southend Hospital

I believe that a hospital A&E receptionist should welcome patients with sincerity as this is the place we call upon when we are in need. When I arrived, the receptionist greeted me with "What are you here for?" She was rude and obnoxious and acted like she didn't be there. "To ensure the care and experience of patients and their families is excellent." - This was not what I received. "Staff - feel proud to work here and be making a difference" - The receptionist acted like her job was just a pay cheque, it was like I was one too many patients for her, and that is not the correct attitude when someone is telling them private issues when they are not even qualified doctors.

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Responses

Response from Southend Hospital

Dear Sir/Madam, Thank you for post and I am sorry to hear about your experience with the reception staff in our A&E department. Please be assured that I will bring this to the attention of the department, however if you feel the need to write in and for this to be investigated further you can contact our Complaints department who will look into this and then you will receive a response. complaints@southend.nhs.uk or you can write into us. Again, I am sorry to hear about your experience and will ensure the relevant staff are aware. Wishing you well for the future. Regards, Louise McIver Patient Involvement Lead

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