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Care Opinion

Day surgery

Story from nhs.uk

"Day surgery"

About: Hexham General Hospital

I attended Hexham Hospital for a minor day surgery procedure. I cannot fault the staff or hospital itself. From my first referral appointment with my Consultant to being admitted the following week, everyone I came in contact with were most helpful, caring, genuine and courteous. I stayed on Ward 3, the nursing team were brilliant, the theatre nurses and the surgical team were faultless. Obviously nervous, I was reassured throughout and treated with the utmost care. I work in the hospitality industry where customer service is a basic, well, the care and service provided by everyone I came in contact with were a credit to Hexham Hospital and the NHS as a whole.

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Responses

Response from Hexham General Hospital 9 years ago
Hexham General Hospital

Submitted on 28/02/2015 at 17:52
Published on nhs.uk on 01/03/2015 at 00:00

Dear Daniel, Thanks so much for taking the time to share this lovely feedback about your recent care at Hexham. As someone who who works in the hotel industry and truly understands customer care it is fantastic to hear you describe your experience as faultless. I love your description of our amazing staff - your feedback will mean a great deal to them. I trust you are recovering at home now, I hope this is going well and has been relatively pain free. Please don't hesitate to come back to us if there is anything you need. The helpline is also a useful source of support if you have any queries. With best wishes and thanks once again, Annie

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