"made to feel guilty"

About: Bishop Auckland Hospital

Was referred after calling 111 about a pain in my eye that had lasted 24 hours. Got in very quickly even though 111 had made mistakes about the booking. The doctor was quite sharp with me and repeatedly kept asking me why I had come to see him, pain and a recommendation and booking from 111 it seems was not enough, as he frequently reminded me that 111 are not medically trained. Even though it was a nurse practitioner I had spoken to. Told me I had no bruise where I blatantly had and basically made me feel like I was wasting his time, with sighs, shakes of his head and a generally angry demeanor.

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Responses

Response from Bishop Auckland Hospital

Dear Mr Garside Thank you for providing feedback on your recetn visit to the Urgent Care Centre at Bishop Auckland Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Clinical Service Manager to discuss with the staff in the department. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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