"Two Reviews (2)"

About: Colchester General Hospital

Today I had a Colonoscopy in the Elmstead Day Unit. Because of a bad experience at a different hospital I was absolutely terrified. Today was my second attempt to try to attend and actually have the procedure done. I am a strong person but before the first appointment I had a massive attack of fear. Something I have never experienced before. I needed to cancel the appointment. A second appointment was made and this time I managed to make it through the doors to the Day Unit. I was 'brave' right up to sitting by a bed talking to a nurse. The Ffear returned. I could not stop shaking. The response was wonderful. The kind/gentle care and support they gave me was sooo lovely and reassuring. Each time a different member of staff needed to do their part of the process I received the same response. With their help and support I managed to have the Colonoscopy. I felt no pain. I would have another one done tomorrow if I needed it but I would only go to Colchester Hospital. Thank you.

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Response from Colchester General Hospital

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. I would like to send your comments to the staff concerned, could you email me, using the reference “+ve Comment on General Surgery 28/02/2015 05:43:46”, please so we can pass on your good wishes? We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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