"5th c-sectn Staff should be supportive,..."

About: Royal Hallamshire Hospital

I was having my 5th baby by a planned c-section. First there was a mix up with my planned delivery date... They booked a date when I was 12 wks pregnant then at my 36 wk chkup thy said I wasnt on the system so then they had to fit me in 2 wks before my booked date making that 3 wks before my due date which I wasnt happy about. I had my baby girl at Jessop Wing, I am a mother of 5 including this baby and this was my 5th c-section. I found the theatre staff extremely supportive and helpful, couldnt fault them at all they were always keeping me informed and looked after me well, they were a great team. However once I was moved to the ward, I found the aftercare wasn't great. I am not one to press the buzzer often as I feel like Im troubling people but I had to the first day or so at least a couple of times a day for my babys milk, after this I walked to reception and got it myself. The staff were busy and fed up most of the time. I hate hospitals but after the 5th c-section I needed the rest at the hospital, I was sent home after 3 days and this was my 5th and last c-section, I had no say in the decision of going home, I knew once home and now a mother of 5, I wouldnt be able to get the rest and once I returned home I became unwell. I think women if they want to, should be able to stay in hospital for longer and the staff in the c-section ward need to be more friendly, understanding, helpful and supportive.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am so sorry to hear that you have had a poor experience as a patient on the Jessop Wing. It is disappointing to learn that there seems to have been a mix up with bookings and that the staff did not appear to be supportive following the birth of your daughter.

I have also noted your positive comments regarding the actual birth and how helpful the theatre staff were and would like to thank you for your compliments.

With regard to the negative aspects of your care, if you wish the Trust to look into your concerns, please could you provide further information to one of our Patient Services team members on telephone number 0114 271 2400 or by email at pst.sth.nhs.uk and they will be pleased to assist.

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