"Wonderful"

About: Hull Royal Infirmary

even though I attend the eye clinic regularly for lucentis injections to both eyes I am still so anxious at each visit I am able to cope with my anxiety because of the wonderful caring staff starting as you walk through the doors the receptionists have gone beyond the call of duty to help me on more than one occasion all of the staff in the department are kind caring and so understanding even though they are so busy they never rush you always listen and if you have any concerns they do their very best to put your mind at rest the consultants discuss and agree your treatment with you again no matter how busy the department is and however many patients they have waiting when you are with them it is your time and you are never rushed and again always listened to the care is amazing the peace of mind that there is someone there to talk to 24hrs a day iif needed is amazing I have on occasion had to phone the ward after the clinic has closed for advice and they have always been so helpful .The eye clinic with its wonderful staff is a credit to the trust

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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