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customer service woeful

Story from nhs.uk

"customer service woeful"

About: Burnley General Hospital

the service in the outpatients general area was appalling, no help at all, especially from the man on the first desk you have to encounter when walking through the doors, if he doesn't want to be there give the job to someone more deserving of it.

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Responses

Response from Burnley General Hospital 9 years ago
Burnley General Hospital

Submitted on 27/02/2015 at 13:59
Published on nhs.uk on 28/02/2015 at 00:01

Dear Anonymous Many thanks for your feedback on your experience of our Outpatients Department at Burnley General Hospital, and thank-you for taking the time to do so. I have passed your comments onto the reception manager for the department and I am sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes Wendy Stobbs, Senior Patient Experience Facilitator

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