"Not happy at all"

About: Heartlands Hospital

Today i went into A and E , and I am not happy with the care provided, i told the nurse theres urine in my blood like a lot of it and its been happening since Monday , she didn't even bother listening to what I had to say and told me its probably my period but no its not my periods because I know where period blood comes from plus I'm having severe lower abdominal pains , so I told her its not period and all she said is take paracetamol and go to your GP we cant do anything about it here, i was extremely disappointed and angry. Ive never had such bad experience anywhere else. Now i have to go to my GP after 3 days.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Good Morning

Thank you for your comments. I am sorry to read you were disappointed with your treatment at our Accident and Emergency Department. I would be happy to look into your experience by liaising with the Emergency Team on your behalf. Can I please ask you to contact me either by email: marie.helebert@heartofengland.nhs.uk or by telephone on 0121 424 0808.

I look forward to hearing from you.

Kind Regards

Marie Helebert

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