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My sons bad ear infection

Posted By Belt354

"My sons bad ear infection"

About: Knowsley NHS Walk-in Centre, Huyton

(as a parent/guardian),

I visited my GP surgery with my son as he had a bad ear infection. My son was given a referral for Alder Hey in April, which I felt was a long time as he was in a lot of pain. His ear was in a bad way. It had fluid coming out of it and started smelling quite badly. I attended the walk-in centre and saw two nurses.

Both nurses agreed the wait was too long and my son needed to be seen sooner. They put a phone call in and got an appointment for 2 weeks time.

I want to thank the nurses for sorting this out for me. It took a lot off my mind.

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 9 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 10/04/2015 at 10:52
Published on Care Opinion at 13:31

Thank you for taking the time to post your comment, I will ensure that these are passed on to the team manager.

If you need any further help or support please do not hesitate to contact me.

Katherine Earlam

PALS Officer

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 9 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 10/04/2015 at 11:23
Published on Care Opinion at 13:31

Thank you for taking the time to provide us with feedback following your attendance at the walk in centre. We rely on service users to tell us about their experiences as this allows us to make changes where required. I will ensure your comments are feedback to the team.

Louise Johnstone - Team Manager

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