"They were so delightful and fantastic with me and my husband"

About: Royal Devon & Exeter Hospital (Wonford) South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

They were so delightful and fantastic with me and my husband. I could not find any fault. They did not rush him in any way. He did not like going in but because of their good approach it was made easier. They were careful about not letting him do anything and they got here really fast. Once here it was all done in his time and he was not rushed which really helped.

Later this month I am going into the Royal Devon Hospital. The treatment there has been fantastic in the past apart from being moved ward to ward once but that was because of bed shortages. All the nursing staff were fantastic

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear fairy65

Thank you for taking the time to share your experience. I hope your husband is starting to feel much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crews who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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Response from Rebecca McGuffog, Patient Engagement and Experience Officer, Royal Devon and Exeter NHS Foundation Trust

Dear Fairy65

Thank you for taking the time to share yours and your husband's experience. I am delighted to hear that you are so happy with the care you both received. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received.

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'fairy65'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

This experience you describe was very encouraging, both for you and your husband, and also for the staff, as the Trust says. Thank you for taking time to record your feelings and we wish you well for your own upcoming treatment.

More generally we are building a picture of the provision of services in Devon and these comments will help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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Update posted by fairy65 (the patient)

Just to say I am not going into hospital next mouth as stated, it was my husband who was moved wards and had to stay in a chair for about one and a half hours late at night, due to no bed - just a gap where the bed should have been which is of no fault of the nursing staff.

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for taking the time to share your experience of the Royal Devon and Exeter Hospital. I am delighted you and your husband are so happy with the care he received. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received.