"I am grateful for the way the TRAQS team dealt with me"

About: Telford referral and quality service (TRAQS)

(as the patient),

The young man who rang me from TRAQS was very polite and helpful. He thoroughly explained who he was, what the procedure would be and explained my options.

I am very pleased to say that I have already started my treatment and am grateful for the way the TRAQS team dealt with me.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Law49

I am pleased that you found the Patient Advisor at TRAQS polite and helpful. We take Customer Service very seriously and it is always lovely to receive positive comments from patients we have spoken to.

I wish you well for the future and hope that you continue to benefit from the treatment you are now receiving.

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