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No beds for my mother

Story from nhs.uk

"No beds for my mother"

About: Colchester General Hospital

my mum was take to A&E ward with a chest pains, she has just had major heart surgery and was keep in . Now this was Monday morning and she is still in a side ward of EAU ,A&E ward because there no beds in denham ward , she can not sleep due to the lights being on all the time and the noise never stop`s , i rang my mother over 30 time and it was never not noise. You would not treat a person/dog like this , but Colchester hospital do . not a fan of this place.( poor NHS hospital ) this still going on now as i put this review in 26.02.2015

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Responses

Response from Colchester General Hospital 9 years ago
Colchester General Hospital

Submitted on 02/03/2015 at 10:42
Published on nhs.uk on 03/03/2015 at 00:01

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Accident and emergency services at 26/02/2015 13:58:47”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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