"Wonderful care on LJ emergency unit"
About: Queen's Medical Centre / Accident and emergency Queen's Medical Centre Accident and emergency Nottingham NG7 2UH
Posted by Zahraa786 (as ),
Iv been treated on the LJ unit on a few occasions over the past year for medical emergencies. The care I got was outstanding on all occasions and I can't express my gratitude to the team on this unit. They amount of dedication that is shown from the nursing team on this ward is beyond that expected of them.
First class service of the front line of the NHS at this hospital is delivered on this ward and I have personally witnessed the care, knowledge, understanding and professionalism that is given by the nurses and medical team whom work on this ward under what can be a lot of the time a very stressful fast moving environment with unwell and poorly patients. On my most recent visit I was so moved by a particular nurse, by how she cared for and settled a very frightened and disturbed elderly patient who was handled with utmost respect care and love in a situation that would have been dismissed my many as a total nuisance during the early hours of the morning when everyone on the ward was trying to get some sleep.
I was so overwhelmed with her response and how she impacted this elderly woman from being so distressed on arrival from A &E to how calm she became so quickly. This patient had obviously been causing quite a stir in A&E as I overheard the nurse on handing over from A&E saying good luck youre in for a ride which I thought was very unkind as this patient obviously had emotional needs that needed seeing to as well as medical reasons of being there.
Hence this comment the nurse looking after her was so kind and loving that she changed what was a distressing situation to that of utter calmness and reassurance.
This experience I witnessed is one I hope stays with me in times of need in the future when I need further treatment or care as it's something that can get a individual though at times when no hope is in existence when things do go wrong.