"Poor care at The Rosie - resulting in..."

About: Addenbrooke's Hospital

I was booked into The Rosie for a C-section at week 38 of my pregnancy with my twins. Arriving at 9am, having not eaten or drunk anything since 6am, I waited for the operating theatre to become free. My husband and I were told to wait in a section of the older maternity wing 'currently being closed down'. There was no toilet paper or hand towels in the bathroom where we were waiting. I walked up to the nurses station and asked if they could be replenished and was told to go to the other end of the ward and find another nurse who would sort it out. I was 38 weeks pregnant with twins and very aware that I hadn't eaten now for a number of hours. I was in no fit state to walk around wards trying to find nurses to convince them to get me some toilet roll. After being repeatedly delayed the actual operation happened at 4.30pm and I was weak enough to be wheeled to theatre on a bed. The C-section did go well and I was very pleased with and reassured by the care I received from the theatre staff. After the operation I was supposed to be given breastfeeding tuition, an imperative with twins. I got no more than 5 minutes from a lady whose accent I could not understand who literally put one of my breasts in each of my babies’ mouths and walked off. That was the extent of my tuition. That night I was left alone (my husband had been sent home) in a room unable to feel my legs because of the anaesthetic, unable to move and with two new born babies in the cot beside me. The following morning I was visited by a variety of healthcare professionals and given a lot of information, none of which (I presume because of the lack of sleep and medication) I could remember and no one wrote anything down. For breakfast I was told there was a ‘buffet’ at the end of the ward that I could go and get food from if I wanted. I couldn’t move because of the pain and would have had to leave 2 new born babies, so I had no breakfast. I was offered no lunch. At 24 hours post surgery, I was discharged. I was told I could leave with the promise that if anything was bothering me I could call the hospital and speak to the consultant obstetrician in charge of my care. The following week I called the ward because I had been suffering with a pregnancy induced rash that was getting more severe in the days after delivery. I had had consultations with a GP and subsequently a dermatologist and had been given conflicting advice. I wanted to speak to the consultant obstetrician in charge of my care. I was told very abruptly by the nurse who answered the phone that if I was failing to follow the GP’s advice (despite being advised not to by the dermatologist) I could not see or speak to the consultant. By the end of that week I was back in hospital (with my new-borns) suffering from exhaustion and iron deficiency. I am shocked at how badly I was treated by staff The Rosie both during my stay and with respect to my after care. I would not recommend this maternity service.

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Responses

Response from Addenbrooke's Hospital

Thank you for taking the time to let us know your thoughts about the care you received at the Rosie Hospital. Firstly, congratulations on the birth of your twins. I am pleased that the care you received dusring your operation went well, but I am very sorry to learn of the problems you encountered at other times. I have passed your comments to senior staff at The Rosie, but if you would like these issues investigated and a personal response provided, I would be pleased if you would contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk. I hope you are now on the road to recovery. Complaints and PALS Manager

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