"Children Emergency"

About: University Hospital Lewisham

I want to the Hospital on 24 February 2015 at 2000 hrs to show my son's eye and allergy on face. I waited more than three and half hours for the doctor to see my son. After three hours I asked the staff and she informed me there are three kids are awaiting ahead of my son while one hour before it was only 4 kids that are waiting ahead of my son.

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Response from University Hospital Lewisham

Thank you for finding the time to highlight your concern re the length of time your child waited to be seen in the Emergency Department. As the Matron of the department may I apologise for this delay. Unfortunately, during your wait we had several very unwell children who required a lot of attention by the medical staff and, hence, this impacted on a prolonged wait in the department. I apologise for any distress this caused and hope your child is feeing much better now. The department does strive to see children as quickly as possible but, unfortunately, evenings are particularly busy with a large number of children presenting unwell. Robert Cole, Matron Children's Services

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