"A&E then Cardiology Dept"

About: Derriford Hospital

I found myself in A & E on Saturday morning 24th January and a long way from home, (Worcester), with my 3rd bout of Atrial Fibrillation. I just wanted to say that the medical care whilst I was with you, was second to none, from the moment I arrived, I felt I was in good hands. All in all I stayed until the following Wed, when I was discharged with my heart back in normal rhythm, with a little help, and feeling more like my old self. I am waiting to see a consultant in Worcester. In this day and age with so many people having gripes at the NHS. I just wanted to say a great big "thank you" to all the team that I came into contact with and who took such good care of me. Ps The only thing I want to mention was no provision was given for my lactose intolerance. When asked for milk they said in the kitchen, soya would be suitable, but I can't have that either. I was able to get my own bread, and milk delivered on the Sun afternoon and kept it in the fridge on the ward.

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Responses

Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good morning,

I am delighted to hear that you found the medical care to be second to none, and you felt you were in good hands. This must have been a very anxious time for you especially being so far from home.

I will pass your comments onto the departments to ensure that everyone can read your kind comments and also to make them aware of the lack of provision for our lactose intolerance patients

Thank you for taking the time to post your comments on patient opinion

Best wishes

Genny

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