"Nothing but praise for such a professional team."

About: Chesterfield Royal Hospital

I visited AE this morning about 7.30 having been up all night with palpitations, as advised by my GP. I was seen straight away by a nurse after a short discussion with the receptionist. I was then taken into a bay and put on a heart monitor without even waiting in the waiting room. I was attended by several nurses, one a cardiac specialist nurse who was really lovely and put me at ease straight away. She and the rest of the team were constantly reassuring me, checking me and monitoring my situation. I also saw two doctors, both great, no question I asked went unanswered. Luckily on this occasion I didn't need medication to reduce my heart rate, it took time but gradually it did come down to a safer rate and I was discharged. I do have an appointment with a cardiologist in April and the doctor who saw to me today said he would make every effort to try and get the date moved forward because of these more frequent episodes. I can honestly say I have nothing but praise for the team today and that the hospital should be proud to have such dedicated people working within the AE department. I know I didn't arrive at their busiest time but I do feel that my treatment would have been just as good had I done so. Thank you to everyone involved as I really appreciate the care I was given. I hope these comments reach senior management or even the Chief Executive as often we hear the negative and not the positive at this time of year.

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Responses

Response from Chesterfield Royal Hospital

Thank you for taking the time to review your experiences at the hospital early yesterday morning. It must have been frightening for you - so I'm really pleased to see that you were put at ease straight away and that your questions were fully answered. It is very kind of you to send in your appreciations and thanks so quickly! You are quite right to point out that at this time of year there is often a great deal of negativity surrounding urgent care - and the team work very hard to make sure our patients receive not just timely treatment, but great quality as well. To reassure you, these posts are shared with our staff and our board members. I hope all goes well with your future appointment to try to identify what's causing this medical problem. With kindest regards Sarah Turner-Saint, Head of Communications

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