"Small gestures can make a big difference"
About: Glasgow Royal Infirmary Glasgow Royal Infirmary Glasgow G4 0SF
Posted by christine345 (as ),
Last Friday, my partner and I had to take time off work to take his father to an outpatient appointment in the Pancreatic clinic area A at the GRI to see the consultant to receive test results and a treatment plan for the cyst identified on the scan. The clinic was very very busy, and very hot, and we were informed when we arrived that the clinic was running at least 45 minutes behind. Although we were annoyed at the clinic running behind, the nursing and auxilliary staff tried to make it as pleasant an experience as possible. They offered everyone waiting cold water, then came around about 15 minutes later and offered cups of tea or coffee to those still waiting.
I found that these small gestures made our wait bearable, and would like to thank the staff in the clinic area for taking the time to acknowledge their patients and offer a small gesture of kindness. Simple things like that make such a difference to so many people, so thank you.