"I felt I was an inconvenience to staff"

About: Nottinghamshire County Teaching PCT

(as the patient),

I have recently stayed at the Queens Medical Centre (Nottingham) Ward E14.

The ward on the whole is pleasant enough and the majority of the staff are courteous and professional. However, I felt that some members of staff are rude to patients and visitors, some showing outward signs of verbal aggression and frustration, with what I can only be described as a 'superior attitude'.

I think the toilets are dirty and on numerous occasions I found blood stained dressings and clothes soiled with human excrement in the toilets.

On the whole I did feel cared for, but there were times, when I did feel that I was an inconvenience to them.

I would say that with the exception of one member of staff, the auxiliary nursing care was superb.

The doctors who looked after me were brilliant and I am thankful for their care.

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