"waiting times on appointments"

About: Calderdale Royal Hospital

Having attended clinics,the physiotherapy dept and maternity clinics I have noticed a pattern develop. You receive an appointment time and arrive on or before that appointment time yet still have to wait at least half an hour past your appointment time before your seen (on one occasion we waited well over an hour) This is bad practice from the hospital clinics but it's understandable that some appointment run on longer than expected. However we felt on several occasions that we weren't properly listened to or treated in a correct manner. The second issue that I have with this is I was 5 mins late for an appointment and was prepared to wait for another as the next person had been taken in but was dismissed for being late due to no fault of my own. It seems to be strict rules for me and a very lax set for the doctors and nurses. If your going to set a time stick by it, if your running late at least inform us that's the case and don't just leave us sitting over an hour and having to ask you why.

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Response from Calderdale Royal Hospital

We are really sorry to hear of your disappointing experience of our services, which is not what we expect to hear. All feedback is important to us and we always welcome the opportunity to look into the issues raised. We are particularly suprised that you were not seen when only five minutes late. and are concerned that you didn't feel listened to. If you would like us to look into the issues you raise on your behalf we would be happy to do so. In order to do this, you would need to contact our Patient Advice and Complaints Service on 0800 013 0018, 01484 342825, or by email to patientadvice@cht.nhs.uk. Many thanks for your feedback, it is valuable to us.

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