"Unclean enviornment"

About: Doncaster Royal Infirmary / Accident and emergency

(as the patient),

I feel this place is not only disgusting but absolutely filthy.

My granddaughter went to the toilet only to find a cannula on the floor and blood over the toilet seat, reported it to the receptionist and it was still there one hour later, the excuse was no staff.

I had to go into traumour unit to then mis laying my notes three times. I was told that I had to have a cannula but it would be an hour's wait as no staff, I then started to write the staff up which was a joke and within minutes a nurse came to put the cannula in.

Another person was being disruptive (where was your security staff nowhere in sight). It wasn’t I threatened them they quietened down.

One nurse was run off her feet doing what she could (bless her) while I felt another nurse moaned about she wasn't feeling good.

The waste bins were full and brimming over, water on the floor, paramedics walking through appearing to spill coffee on the floor when all they had to do is walk another few yards to avoid the area.

The place is filthy.

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Responses

Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Thank you for taking the time to feedback on your recent visit to Doncaster Royal Infirmary. I’m sorry that you felt the standard of cleanliness was below your expectation. In the absence of any specific locations / details, it is difficult to address your concerns but the Trust have highly trained staff and a very robust cleaning schedule in line with the National Specification of Cleanliness. The Trusts current P.L.A.C.E. (Patient Led Assessment of the Care Environment) score is 94%. We are committed to continuous improvement with a check, audit, action plan, review process to achieve this. Could you please contact the Service Department management team on Tel: 01302 647090 and we can discuss your concerns in detail.

Thank you.

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Response from Doncaster Royal Infirmary

We are sorry to hear that your experience at our hospital did not meet your expectations and would like to reassure you that we will look into the matters raised.

To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries.

PALS can be contacted by phone or email on:

Tel: 01302 553140

Freephone: 0800 028 8059

Minicom (Text Talk): 01302 553140

Email: pals.dbh@dbh.nhs.uk

Thank you.

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