"They don't care"

About: The Walton Centre

(as the patient),

I had brain surgery in Walton neuro and I feel that the care I received in the week long stay in the centre was very poor. I take numerous medications and they wouldn't let me have one of my regular prescription drugs during my stay. I complained and even got my visitors to point out the error but they still wouldn't give me the med. I felt I was patronised by the staff about this, who it seems didn't have a clue about the dangers of stopping certain medications overnight. I ended up in a psychotic state because of the shock of sudden withdrawal and am still suffering many years later. I think people should think twice before having surgery at this so called 'centre of excellence'.

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Responses

Response from Karen Dawber, Director of Nursing and Modernisation, The Walton Centre for Neurology and Neurosurgery NHS Trust

Thank you for taking the time to leave your comments and feedback. I am sorry to hear that your experience is obviously still upsetting you, after so many years since your stay with us. I would like to reassure you though that the safety of our patients and the quality of the care they receive is of paramount importance to us. As we don’t have access to your details, it is difficult to provide a detailed response. However, if you would like to contact us to discuss your experiences further please contact Fran Seagreaves, Complaints and Legal Services Manager, either by phone on 0151 529 5530 or via the email.
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