"Shambolic"

About: The Great Western Hospital

No access to previous notes when re-admitted. Passed from A&E to Surgical Assessment with no-one wanting to take responsibility for re-admission. Put on a day ward for 3 days with no facilities - no showers, tv or even windows. Not being taken seriously. Having to wait for ages to see doctors. At one point we waited over a day to see one. When eventually put onto a ward having to wait for pain relief. I could go on. Wish we had now gone to a different hospital. On a positive note - the nurses are all lovely but very overworked and not always given the correct information so not necessarily giving the correct treatment.

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Responses

Response from The Great Western Hospital

Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Customer Service team on customer.service@gwh.nhs.uk or 01793 604031.

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