"I cannot praise the Unit enough."

About: Burnley General Hospital

I had an operation on 2nd February. I was admitted onto the Gynae Day Case Unit then spent 4 days on the Ward.From the moment that I was admitted to the moment I was discharged I received the most fantastic care. I cannot praise all the staff enough. Nothing was too much trouble, they were all so kind. My Consultant/Surgeon is truly a very kind and experienced man whom again I can't praise enough. I have a very high opinion of this gentleman. I have a follow up appointment with him in May and I have another issue which he is going to address for me. I have every faith in him and his staff.

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Responses

Response from Burnley General Hospital

Dear Ms Flitton Many thanks for your feedback on your experience of our Gynae Day Case Unit and ward at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the teams concerned who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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