"Pleasant medical staff - shame about the..."
About: Burnley General Hospital Burnley General Hospital Burnley BB10 2PQ
My wife had to take our adult autistic daughter to Burnley Urgent Care centre this afternoon after she fell down the stairs. As part of her condition she has very specific needs. My wife was reluctant to shout the details of these to the receptionist through the perspex shield, so she wrote them on paper and asked if they could be passed to the relevant medical staff so they could be forewarned. The receptionist refused to do this, telling my wife she should mention it herself when our daughter was seen. She found her attitude dismissive and unhelpful. We would hope that in this day and age hospital staff would be aware of how to deal with patients with special needs so they can be afforded a little dignity and avoid unnecessary distress. I am pleased to report that the approach of the medical staff was unfailingly friendly, sensitive and helpful.