"Visit to A & E Department - Sunday 15th February..."

About: Leicester Royal Infirmary

Having been referred to the A & E Department I just wanted to say that the reception, attention and treatment received in my visit was beyond exceptional Within 5 minutes of arrival I was on a trolley in a cubicle and being dealt with by a male nurse. His attentiveness and care was second to none even offering to get coffee and sandwiches in between treatments This care was also demonstrated with other members of your team I appreciate that there is currently lots of reports in the media about what is wrong in A & E departments but I thought you ought to be aware of what is right as well, often not reported Many thanks for excellent care and excellent treatment Best Wishes Anthony Vivash

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Responses

Response from Leicester Royal Infirmary

Dear Mr Vivash Thank you for your really kind words. Our staff in A&E work incredibly hard, under a great deal of pressure, so your feedback really means a lot to them. We always aim to provide precisely the service you received so it’s fantastic that this appears to reflect your visit so well. Wishing you the very best in your recovery. Sincerely Communications Team Leicester’s Hospitals

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