About: Manchester Royal Eye Hospital Manchester Royal Eye Hospital Manchester M13 9WH
I think that the doctors at Manchester Eye Hospital are very good, and the staff who work on the appointment line are very professional and helpful. My comment is around the actual appointment system as I don't think it is an effective or efficient system for this day and age. I think that as a patient leaves his/her appointment they should be able to book in for the next one there and then as it would save on resources (letters being sent out etc) and would also ensure that appointments are made for the correct timescales. Currently there is always a huge backlog on appointments so the consultant might say that the patient must be seen within 3 months but the patient then just goes onto a waiting list and it is very difficult to get an appointment within that timescale. I know of a case whereby the patient has ended up waiting over a year and then needed surgery by the time they were seen. The appointment system just doesn't seem to work effectively at all and, in my opinion, needs reviewing and updating.