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baby left 3 and a half hrs until seen at walk in

Story from nhs.uk

"baby left 3 and a half hrs until seen at walk in"

About: Gosport War Memorial Hospital

How bad was my visit to the minor unit tonight . Had appointment at 530 left there at 9 pm . My 4 month old baby had a ear infection and we had wait all that time with one dr on only had 4 people in front of us. Never again will I go here so upset and disappointed for my baby boy

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Responses

Response from Gosport War Memorial Hospital 9 years ago
Gosport War Memorial Hospital

Submitted on 24/02/2015 at 09:44
Published on nhs.uk on 25/02/2015 at 00:01

I am sincerely sorry to hear about your experience at the Minor Injuries Unit and thank you for taking the time to let us know. I do hope that you son is making a good recovery from the ear infection. This unit is managed by Portsmouth Hospitals NHS Trust who has asked me to apologise for your distress and they would welcome the opportunity to discuss this further with you please find their contact details below: Patient and Customer Services Team Health Information Office Queen Alexandra Hospital Southwick Hill Road Cosham, Portsmouth PO6 3LY Phone: 0800 917 6039 PALS@porthosp.nhs.uk Kind regards Jane Tibble Complaints and PALS Officer

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