"Rude!"

About: Huddersfield Royal Infirmary

Took my partner for his first appointment this morning and all I say is the consultant was rude at best! She was abrupt, rude and avoided eye contact at all times. She seemed to know her stuff but lacked personal skills and manners. Our questions were met with sharp annoyed responces which made me feel quite uncomfortable. I just hope we dont encounter her again at his follow up appointments! The nurse was very helpful and clarified some of our questions after we left the room - thankfully!

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Responses

Response from Huddersfield Royal Infirmary

I am sorry to hear of your's and your partner's very poor experience of our services, which is not what we like to hear. We do welcome the opportunity to look into issues such as you raise, to avoid a recurrence in the future, but to do this, we would need you to contact our Patient Advice and Complaints Service on 0800 013 0018, or 01484 342825, or by email to patientadvice@cht.nhs.uk. with full details. Many thanks for your feedback.

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