"Long delay for ambulance"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

At 01.40 in the morning my daughter called me an ambulance because whilst in bed my shoulder had dislocated causing excruciating pain. She was told that there would be a delay as it was a busy evening. The pain was severe and my hand was cold and had pins and needles.

An hour later we were phoned back and told that there was a further delay. Working for St John Ambulance I realise that triage and Ambulance allocations are required. However lying there in agony unable to move I did not expect to still be there at 0640 when an ambulance crew eventually arrived.

I cannot praise the care and professionalism of the crew highly enough. They relieved my pain as quickly as possible and got me to Southmead Hospital.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Shep

Thank you for taking the time to share your experience. I hope you are feeling much better now.

I am sorry to hear that the ambulance took so long to get to you. Would you be willing to contact me please, at your convenience, with a few more details of the incident? It is no secret that all emergency health services have been incredibly busy recently, but we would really like to look into this incident to see if there was any way that we may have been able to get an ambulance to you sooner. Your feedback would enable us to learn and improve our service wherever possible.

Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831 with the date and address that the ambulance attended? This would allow us to look into the incident, and also to identify the members of the ambulance crew that came to you and ensure they receive your praise.

Thank you again for providing feedback on our service.

Kind regards

Laura

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Shep

Thank you for your email.

I will pass your praise on the ambulance crew.

Your details have also been passed to our Patient Experience team who will investigate the delay in ambulance attendance and will contact you in due course.

Thank you again for taking the time to provide feedback on our service.

Kind regards

Laura

  • {{helpful}} of {{total()}} people think this response is helpful