"Urgent appointment"

About: NHS Greater Glasgow & Clyde

(as a relative),

My husband was told by his GP that she was going to get him a urgent appointment and he should hear in two weeks. I have just phoned to to see if they can tell me when he will get his appointment only to be told that it has not been looked at yet so if you are waiting on a urgent appointment phone them to make sure that it's been looked at and not sitting in a pile on a desk.

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Responses

Response from Patient Advice and Support Service

Dear Tyson

I have noticed that you have not had a response to your post. I am sorry to read about the experiences you and your husband have had whilst waiting for an urgent appointment and wanted to offer some information to you if you would like some help in raising these issues with the NHS. The Patient Advice and Support Service (PASS) is an independent service providing free and confidential information, advice and support to anyone who wants to give feedback to the NHS.

You can access this service from any citizens advice bureau in Scotland by going to a bureau in person, or by telephone. The number is in the phone book. You can find more information about the service at www.patientadvicescotland.org.uk

When you contact your citizens advice bureau, you will see a generalist adviser who will refer you to a specialist adviser if necessary. You can get information and advice on giving feedback to the NHS including the rights and responsibilities of both the NHS and patients.

The adviser will be able to meet you and explain the NHS complaints process, and help you to draft a written letter to provide feedback to the NHS. The adviser can also explain the NHS complaints procedure and support you if you are asked to attend a meeting with the NHS to discuss your feedback.

Best wishes,

Niamh O’Driscoll

Patient Advice and Support Service

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