"An excellent visit to the DVT clinic on Friday..."

About: Leicester Royal Infirmary

I am writing to express my gratitude and appreciation of the excellent treatment I received at the DVT clinic. At 9.30am my doctor at my local surgery decided that a potential DVT needed investigating, so he phoned the Infirmary and was able to make an appointment for me at 12noon that morning. In the DVT clinic I was welcomed sensitively and kindly by a Nurse. She took my blood with "one plunge", which was very unusual because I had been sent away from other medical centres who were unable to recover any blood from my veins. I was very grateful that this could be done in this clinic since I had previously been sent from another LRI department to a central blood test centre which involved a considerable walk and queuing. The Nurse then was able to make an appointment just an hour later to have an ultra-sound scan. There I was treated with great delicacy and the operator explained the process most interestingly and encouragingly as it went forward. I was so impressed with the speed, organisation,sensitivity and efficiency of all the staff and would never fail to recommend clinic for its excellence. I was unable to report at the time as the equipment needed recharging so this is coming from my home computer.

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Response from Leicester Royal Infirmary

Dear Luella Thank you for your very kind comments. We’re really pleased we were able to provide such a good and speedy service to you. It’s in our hospital values to make time to care and be polite honest and friendly. It’s great that this appears to reflect you visit to the Royal. We’ll pass on your feedback to the team who will be really pleased. Thank you again – we wish you well. Sincerely Communications Team Leicester’s Hospitals

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