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hospital boredom

Story from nhs.uk

"hospital boredom"

About: Freeman Hospital

I am in hospital briefly for a small procedure to drain fluid from my abdomen. Have spent a total of about 11 weeks in 2 hospitals over past couple of years. Was really annoyed at having to pay to watch tv in 2013 as it was about £5 a day to watch Freeview tv. It is now £7.50 a day for the same extremely poor service. Who justifies this? If you are unfortunate enough to be in hospital light entertainment should not cost you anything. If the service cost less more patients would use it, outrageous,shameful exploitation of the poorly.

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Responses

Response from Freeman Hospital 9 years ago
Freeman Hospital

Submitted on 24/02/2015 at 08:31
Published on nhs.uk on 25/02/2015 at 00:01

Thank you for taking the time to post your review on NHS Choices. With regard to the bedside TV/telephone system, the Trust is required to provide these systems for patients to use if they choose to. The system within the inpatient wards at the Freeman Hospital is provided by a company called Hospedia. Unfortunately, their pricing mechanism is not within the control of the Trust but some concessions are available to certain groups of patients. Literature is available around the hospital (at the payment machines) to explain the pricing or you can call the Hospedia operator for further details. You can also find more details about the company on the Hospedia website (www.hospedia.co.uk) should you also wish to contact them directly. We will, of course, feedback your concerns about the cost of the Hospedia system to the company as we do try to work with them to ensure our patients receive a good service. Thank you for bringing your concerns to our attention. We wish you well for the rest of your stay in the Freeman Hospital.

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