"Deplorable waiting time at A and E - total chaos"

About: Cheltenham General Hospital

Was in A and E from 12.30 pm to nearly 8 pm before a bed was found for me - no beds available and no cubicles and spent most of the time in the waiting area or on a trolley in a very narrow corridor. Told that the problems were down to Gloucester A and E being closed. Nurses and doctors were doing their best in almost third world conditions. Heard many similar stories.and not only on that particular day. Same thing happened to our MP's mother some weeks ago so nothing much has changed. Staff all blamed the management for the problems.

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Response from Cheltenham General Hospital

Hello, Sorry to hear this. If you have not already done so, would you be happy to get in touch with our patient liaison (PALS) team so they can take a few more details and investigate the issues you have raised further? You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk. We will also share your concerns with the A&E staff at Cheltenham. Thank you for bringing these issues to our attention. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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